CCaaS, Contact Center as a Service
Transform your customer engagement
CCaaS enhances customer engagement by adding digital channels like chat, SMS, and social messaging. It provides scalable, global, and efficient customer routing. As the core of customer interaction, CCaaS elevates the contact center experience.
Key Benefits:
- No hardware investment
- Built-in high availability (HA) and disaster recovery (DR)
- Remote workforce support
- Centralized, web-based management and control
